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Business Training Courses & Skills (A - I)

Further Details: Click/Touch the course title to reveal a brief overview of the training course and further details as a PDF download.

 MCSSBSSAS
Adult Protection/Safeguarding --- --- --- yes

Adult abuse is something that goes on in our community but is not noticed as often as you may think. A recent statistic produced by a local authority suggested that 20% of all adult abuse that occurs in their borough is not reported to the appropriate authority.

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Applying for Jobs --- --- yes yes

With unemployment running at high levels, particularly amongst the young, the skills required for interviews take on even more importance. Regrettably, unemployment often leads to a lack of confidence in one’s own skills and abilities.

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Appraisals yes --- --- ---

A good manager needs to be ‘in touch’ with his or her staff. One way of doing this is to regularly run formal performance appraisals. Well prepared and conducted appraisals not only improve the essential element of communication but should also act as a key factor in staff motivation.

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Assertiveness yes --- yes ---

This highly participative course is designed to improve these results for the delegates and enhance the way they work with other people by being able to handle many different situations.

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Business Telephone Techniques yes yes yes ---

We all use the telephone in our day to day communication with customers and colleagues. A lazy or poor telephone manner can cost us valuable time, wasted effort and, most important, lost customers.

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Business Writing Skills --- --- yes ---

This course is designed to improve the way in which reports are written. It is important that we always record the facts clear and concise never leaving it open to interpretation.

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Canvasing for Appointments --- --- yes ---

New business is always welcome but we can’t just sit back and hope it will come to us without effort. Proactively encouraging new business means exploring the possibility of new contacts that may lead to new contracts.

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Chairing Meetings yes --- --- ---

Most people feel pressured by the amount of time that they are expected to spend in meetings. But, how many meetings really serve a useful purpose? Chairing or Managing meetings effectively can save both time and money rather than waste these valuable resources.

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Child Protection/Safeguarding --- --- --- yes

Abuse is something that goes on in our community to the most vulnerable people in our society. These are usually children. You don’t have to be an expert to recognise the indicators that may suggest a child is suffering or likely to suffer from abuse.

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Coaching and Mentoring yes --- yes ---

Today’s managers need to spend time and effort on developing individual team member performance. Ultimately, this is good for the manager, the team member, the company and, most importantly, their customers.

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Customer Care yes --- yes yes

In a successful and established organisation, it is easy for staff to take customers for granted. Very few staff set out to be deliberately un-cooperative with customers and yet, every day, some customers will fail to be treated with the respect that they deserve.

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Dealing with Customer Complaints yes --- yes ---

A happy customer may tell three people about their experience with you but an unhappy one could share their problems with up to ten. That’s the kind of ‘word of mouth’ you have to get right.

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Dealing with a Robbery --- --- --- yes

No one wants to ever experience the trauma of being a victim of an armed robbery. There is more chance it won’t happen to us than it will, but, unfortunately it COULD happen.

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Dealing with Conflict yes --- yes yes

This workshop starts where customer care courses leave off! You’ve done the ‘meeting and greeting’ with a smile, you’ve professionally dealt with the initial pleasantries and now you want to get on with the business.

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Debt Collecting by Telephone --- --- yes ---

Running a business successfully means more than having the right product or service. It means more than good marketing, high sales, able staff, high profile image and good customer care. All these things come to nothing if you don’t get paid and paid on time.

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Defusing the Signs of Stress yes --- --- yes

The most expensive cost to any businesses is staff, so it makes sense to keep your staff sickness to a minimum. How often is the term ‘STRESS’ used in relation to staff sickness? Many incidents of employees suffering from stress are usually triggered by a build-up of many things or one off incidents.

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Disciplinary Interviewing yes --- --- ---

This course is designed to provide the delegate with a structured method to interviewing a member of staff in a disciplinary situation without loosing the skill of fairness.

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Diversity Awareness --- --- --- yes

In a world of litigation that is becoming more frequent ask yourself the following question. 'Have we provided any training that may help prevent racism, sexism, etc for the staff within our company?'

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Equal Opportunities yes --- --- yes

Equal Opportunities (EO) is with us whether we like it not. However, Equal opportunities it is not all about regulations and legislation, but also about common sense, common courtesy and, above all, being professional and appropriate at work.

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Exhibition Skills --- yes --- ---

This highly participative course is designed to look at all the elements required to make your stand a success from the stand itself to the personnel who will be staffing it. These may be people without sales or exhibition experience who need to capitalise on the opportunities an exhibition or trade stand can provide.

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Face-to-Face Selling --- yes --- ---

Selling face to face can be extremely demanding and, at times, a lonely experience. The more confident the sales team are, the more successful they are going to be. To achieve the required level of confidence, people need to have the relevant knowledge.

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Integrated Working (CAF) --- --- --- yes

When the 2004 Children Act was rolled out it introduced the CAF (Common Assessment Framework). This is a formal tool in which low level intervention to support children would now be formally recorded in England. This course will adapt to your local authority criteria of how the CAF should be implemented and used.

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Business Training Courses & Skills (I - Bespoke)

Matrix Key: Management Courses (MC), Selling Skills (SS), Business Skills (BS), Social Awareness Skills (SAS)

 MCSSBSSAS
Investigative Interviewing yes --- --- yes

Investigative interviewing is not just confined to the role of Police Officers. Many professions can call upon the skill of investigative interviewing. However, this is an area of a person’s job description that is very rarely trained but expected to be carried out.

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Lone Working Safety --- --- --- yes

When working alone it is vital that individuals use the correct communications skills. An understanding of the main principles of effective communication will be explored as it is easy to give out the wrong message by the way we behave.

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Marketing --- --- yes ---

Marketing is the crucial function of every business but it is not something that can be done just sitting in an office. Listening to customer’s means meeting them and assessing the market place.

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Managing People through Change yes --- --- ---

This highly participative course examines why this is so and gives delegates the opportunity to devise effective approaches to use with others who are going through radical change.

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Managing Key Accounts yes yes --- ---

Creating and maintaining a professional, working relationship with buyers is fundamental to success. This highly participative course is all about building and managing that relationship and securing a competitive advantage for both parties.

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Minutes and Note Taking --- --- yes ---

Taking minutes is one of those thankless tasks that most people try to void. However, every organisation needs the vital communication process that includes meetings and these meetings must be recorded. This highly participative course looks at the techniques required to ensure accurate, concise and readable minutes.

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Motivating Staff yes --- --- ---

This highly participative course shows you how best to put effective motivational theories into practice to create and sustain a positive environment in the work place. Today’s increasingly competitive business world means that a highly motivated workforce is vital for any organisation seeking good results.

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Negotiation Skills yes yes yes ---

Negotiation skills are not limited to the traditional forums of buyers and sellers or management and workforce representatives. They are used almost daily by almost everybody. By developing your teams negotiating skills, your organisation will benefit from more confident, assertive and motivated people.

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Personal Safety Awareness --- --- --- yes

When working alone it is vital that individuals use the correct communications skills. An understanding of the main principles of effective communication will be explored as it is easy to give out the wrong message by the way we behave. The course explores none physical techniques when dealing with upset and angry people, and then people who are aggressive and threatening.

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Presentation Skills yes yes yes ---

An audience will typically remember 50% of the delivery element of a presentation. This is an aspect often overlooked by untrained presenters. Since most presentations are designed to ‘sell’ ideas, products, business, thoughts or conclusions, it is essential that the presenter knows the key elements in making the presentation effective.

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Project Management yes --- --- ---

The course is designed for people who get involved in the management of projects as part of their work. It is an introductory course for those new to the project management process. Business today relies more and more on this approach to management and the course aims to equip people with the basic tools and techniques necessary to manage projects successfully.

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Purchasing --- --- yes ---

The nature of purchasing is changing fast. More people recognise the impact the process has on an organisation or company’s prosperity in ever increasing competitive markets. In particular, purchasing is increasingly becoming an area of work that can contribute to real competitive advantage by controlling costs and getting value for money.

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Receptionist Skills --- --- yes ---

The first point of contact your customer will probably have with your organisation is the Receptionist. This course will enable your receptionist to handle more professionally and with increased confidence, customers, internal staff, enquiries (internal / external) and complaints.

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Recruitment yes --- --- ---

Many Managers and Supervisors have to recruit their own personnel and, without guidance, this can be a time consuming and costly business. This participative course will give interviewers skills to define the skills required from the applicant, prepare and plan the structure of the selection process.

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Safeguarding Investigations (ABE) --- --- --- yes

Changes to the way services are delivered have meant that there is now a number of staff for whom Joint Investigations will become part of their working practice. As a minimum requirement all staff attending this course will have previously undertaken training in Safeguarding Awareness for Adults or Children. The course will follow the ABE guidelines (as laid out under the 1999 Youth Justice and Criminal Act).

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Telephone Sales --- yes --- ---

One of the most effective ways of winning more business is by the telephone. Selling on the telephone saves valuable time, but, to make it work, the selling has to be efficient and professional. Learning to sell on the telephone is about learning how to use techniques. This highly participative course is packed with practical advice for all those business calls that require that important element - selling.

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The Appropriate Adult (PACE) --- --- --- yes

The role of the Appropriate Adult is someone who supports a young person or a mentally vulnerable adult when they have been arrested and taken into Police custody. This one day course will familiarise staff with the implications of the Appropriate Adult role as required in the Police and Criminal Evidence Act 1984 (PACE).

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The Manager yes --- --- ---

In a successful and established organisation, it is easy to forget that one of the reasons for success is due to the way in which staff are managed. Skill in management can easily be confused with knowledge and proficiency in certain disciplines. They may well have the technical skill but, to be an effective manager, they must possess 'HUMAN SKILLS' in management and leadership.

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The Occasional Trainer --- --- yes ---

For many people, having to deliver training sessions to colleagues or customers as part of their professional role can be difficult and often unsuccessful. Even those who may be used to practical training can find the more formal training session a little daunting. This course is designed for those who need to develop skills in presenting lively training sessions and who require to create good learning experiences for individuals and groups.

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The Supervisor yes --- --- ---

Today’s supervisors and/or team leaders have increasingly challenging targets to meet. To achieve these objectives they need a team that shares their vision. The team needs to be motivated, focussed on goals and want to achieve the goals that are set. This course is designed to demonstrate how to build a team that can perform with maximum effect. The course is suitable for Team leaders, supervisors, project managers who have day to day responsibility for a team or department.

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Time & Stress Management yes --- yes ---

No one ever seems to have enough time, yet, we all have the time that there is!! We all have exactly the same amount of time given to us each day!...24 Hours. Do the following sound familiar...'There aren’t enough hours in the day', 'Everything I have to do is URGENT'. If this sounds like you or your staff, this course is designed to help put back the time that we never seem to have.

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Bespoke Courses yes yes yes yes

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Contact Bracey Business Training

Bracey Business Training

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To contact Steve Bracey, please call (07860 841347) or call (07946 308594) for Steve Humpherson. If we are unable to take your call, please leave a message and contact details, and we will come back to you at our earliest opportunity.

Alternatively, email: info@braceybusinesstraining.co.uk or write to us at our registered office address. Registered Office: Waterside Cottage, Horsebridge Lane, Whittington, Kinver, South Staffordshire. DY7 6NU.

Telephone/Fax (Office): 01384 878810

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